What comes with every OneConnect plan, what it connects to, what you can add, and what we handle for you.
Included in every plan
- Call RecordingRecord calls on-demand or automatically for compliance, training, or reference.
- Call QueuesCallers wait in line and are answered in turn, instead of hearing a busy tone.
- Mobile App and Soft-PhoneMake and take calls on Windows, Mac and your phone, with your business number.
- Auto-Attendant / IVRProfessional multi-level menus route callers to the right department automatically — 24/7.
- Caller ID & ScreeningKnow who's calling before you pick up. Customizable outbound caller ID for every line.
- Conference CallingHost multi-party conference calls from any phone. No bridge service needed — it's built in.
- Custom Music on HoldKeep callers engaged with your own music or messaging while they wait — fully customizable.
- Unlimited ExtensionsAdd as many extensions as your team needs. Internal calling between extensions is always free.
- Do Not Disturb & After HoursSet business hours and after-hours routing automatically. Maintain work-life boundaries.
- VoicemailCallers can leave a message when nobody picks up.
- Call ForwardingSend calls to another phone when you are away from your desk.
- Ring GroupsRing several phones at once, so the first person free can answer.
Integrations included in every plan
- Microsoft Teams IntegrationBring your OneConnect business phone service into Microsoft Teams, allowing users to make and receive calls from the Teams app using their existing business number.
- CRM IntegrationsConnect OneConnect with supported CRM platforms to streamline calling, customer records and communication workflows.
Optional extras
- SMS Text MessagingSend and receive texts from your business number — on your desk phone or the mobile app. See the price
- Voicemail TranscriptionVoicemail arrives written out, so you can read it instead of listening to it. See the price
- AI ReceptionistAnswers calls, speaks with the caller, determines what they need and connects them with the right person. It can even take bookings directly into a calendar. See the options
- Fax to EmailReceive faxes as email attachments.
- Toll-Free NumberA number customers can call at no cost to them.
Services we handle
- Number PortingKeep your existing phone number. We handle the full porting process — seamlessly.
- Phones to Rent or BuyA selection of popular phones and devices from seven manufacturers — desk phones, cordless handsets, conference phones and expansion modules. Rent them or buy them. Search the catalogue
- 911 ServiceEmergency calling for your phone numbers. How 911 works
- HeadsetsWireless and wired headsets that pair with your OneConnect phone or your computer. See the headsets
- Overhead PagingSIP ceiling and horn speakers, and an adapter that puts an existing analogue paging system on OneConnect. See the paging hardware
- Fax AdaptersAn adapter for a fax machine you still need to keep, including a secure option for handling patient information. See the fax adapter
Choose what your business needs
Tell us which features matter to you, and we will include them in your quote — or book a demo and see them working first.